1. WHAT ARE THESE BASKETS THAT YOU´RE TALKING ABOUT?
Each week we will offer you different kinds of baskets full of seasonal, fresh, tasty and top quality organic products. You can choose between fruits or vegetables baskets or even mixed ones. To make your purchase easier, there are different sizes, there are single baskets for individual use, baskets for two or three people and also for three or four people. We have created these sizes based on an appropriate consumption recommended by the World Health Organization to lead a healthy and balanced diet and also thanks to the advices of our personal nutritionist. If what you want is to do things the way you like from the start, with the basket “A la Carte " you can place a totally personalized order.
Fresh products essentially come from local kitchen gardens, Catalan and Valencian, this way we make sure that only a few hours is spent since the collection of the product in the kitchen garden until its delivery to your place. Ready-to-eat products have diverse origins and we have selected them according to their quality. At Mister Eco our main objective is to bet on local organic products and we work tirelessly so we can include them in our offer on a long term basis. If you are a local organic producer please do not hesitate to contact us. Through this baskets system we want you to enjoy a tasty, healthy and balanced diet with only a few clicks, it´s as simple as that! 100% guaranteed organic food. Eat healthy, live better.
2. HOW DO I KNOW WHAT THE BASKETS OF THE WEEK CONTAIN ?
You can check the weekly content of the basket directly on our website or, in case you are a member of Mr. Eco and have selected the option to receive it, through the NEWSLETTER that we will send you weekly. Occasionally we will have to change some items at the last minute, it will always be some equally appealing option, we will send you an email to inform you as mother nature can sometimes be unpredictable!
3. WHAT ARE THE DEADLINES FOR MY ORDER?
At Mister Eco we work without stock, we place the orders with our farmers and suppliers depending on our customer demand. This way we can guarantee the total freshness of the products that you receive, but we also do need a bit of time to organize ourselves. To make your purchases flexible and also obtain an organic, fresh and top quality product, we have established some deadlines for a better control of your orders:
Every Monday: Through a NEWSLETTER, we will send you a basket proposal that we have prepared for you. It will be based on seasonal products offered by our farmers and you also will be able to access it through our web.
Every Tuesday at 16:00. week of receipt of your order: You can make an order whenever you like, for delivering on the same week send us your order before tuesday at 16:00, is the deadline to confirm your orders for the coming week.Since that moment all orders that have been confirmed will be prepared for next week. Fresh product from the kitchen garden arrives a few hours before you receive your basket, but on tuesday we arrange everything so you can get your order on time.
Delivery every Thursday and Friday from 9:00 AM to 21:00 PM, divided between the morning (9:00-14:30 h.) and the afternoon (16:00-21:00 h.). Select the most appropriate time to receive your order and we'll bring it to you personally to the given address, it´s as simple as that. In case you need to receive your order at a specific time during the day, you can write a note in observation and we will try to meet to your requirements.
4. I ENTERED MY ZIP CODE AND IT HAS AN EXTRA DELIVERY COST? WHY IS THAT?
When you enter your postcode, you will know if we personally deliver free of charge in your area or if your delivery has an additional cost. In the following section we will explain how you could avoid this extra cost.
5. HOW CAN I AVOID PAYING THE EXTRA COST FOR DELIVERY?
We thought of several options:
1 - Maybe you can change your delivery address for one which is within the free delivery area. We can bring your order to work, the gym, at school when you pick up your children, you decide where you want to.
2- Orders for more than 150 Euros: Free delivery.
3 – When we will reach a specific number of customers in your living area, our products will also be delivered free of charge. So if you enjoy our products, please let your friends and neighbours know about it.
6. WHAT HAPPENS IF I HAVE TO CANCEL MY ORDER?
Please contact us as soon as possible. As we work without stock, we place orders with our producers and farmers especially for you, we are therefore unable to sell your products to another customer. As you can understand, perishable goods can not be cancelled and total payment will therefore be required. If you have ordered ready-to-eat products, in that case we will be able refund you the corresponding amount of your order. You will also be able change your delivery address and you can decide to make a great tasty gift to one of your loved friends or relatives, be sure that you will not regret it!.